Reference

wajikspin Privacy Policy For Your Account

Our Privacy Policy explains what we collect when you open a wajikspin account, verify your phone, use DANA or QRIS, and move between the mobile lobby and account…

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REQUEST HELP DIRECTLY

Find Help For Privacy Requests

A clear contact path matters when you want to ask about your data, correct an account detail or question a wallet record. Use the support route connected to your wajikspin account and include the phone number or transaction reference involved. We use those details to locate the right record without asking you to send a wallet password or full payment credentials.

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Account data request

Ask us to confirm the account data linked to your verified phone number. We may request an account step so we can distinguish your request from an unapproved change.

Wallet record query

For DANA, OVO, GoPay or QRIS questions, include the payment reference and date shown in your receipt. We can then check the matching record without requesting your wallet login.

Policy correction

If a detail is inaccurate, tell us which field needs changing and why. We review the request against your account record before applying an amendment or explaining the reason it cannot proceed.

CONTROL YOUR RECORDS

How We Protect Login And Wallet Records

We keep this Privacy Policy practical by linking each data use to an account action: opening an account, confirming a phone, entering the lobby, or checking a payment status.

Account details

We use your submitted account details and verified phone step to connect you with the correct account. If a field changes, we compare the request with existing account records before updating it.

Payment references

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference helps us reconcile status. We retain the reference needed for account support and do not ask for your wallet password.

Cookies

Cookies help keep your signed-in session connected while you move from the mobile lobby to account pages. You can manage cookie settings through your browser, though some account functions may then require another login.

Login security

We review login time, device context and account actions when access looks unusual. Phone verification may be required before account access or a sensitive account change can continue.

Retention periods

We keep records only for the operational, dispute or legal purpose that requires them. Transaction references may remain longer than temporary lobby activity because payment checks can need later confirmation.

Change requests

Contact us through the account support route to request correction, access to your records or deletion where available. We verify ownership first and explain any record that must remain for a valid purpose.

Privacy Policy Questions Before Account Access

These Privacy Policy answers focus on the account steps you are most likely to take before opening the lobby. They explain how we handle phone verification, wallet references, cookies, device records and requests for changes. If your situation is not covered, use the account support route and include only the details needed to identify your record.

It covers account details, verified phone data, login and device records, cookies, support messages, payment references and related retention. It applies to your use where local law permits.

Phone verification helps connect you to the correct account and reduces unauthorised access. We may ask for it before account access or when you request a sensitive change.

No. We use transaction references and status details for DANA, OVO, GoPay and QRIS checks. Your wallet password and full payment credentials should not be sent to support.

Cookies help preserve your signed-in session as you move between the mobile lobby and account pages. Browser controls let you manage them, but disabling cookies may trigger another login.

Yes. Send a correction request through your account support route, identify the field and explain the change. We verify account ownership before updating the stored record.

We retain payment references for the operational, dispute or legal purpose that requires them. A bank transfer or virtual account record may remain after temporary lobby activity ends.

Use the support path connected to your account and describe whether you want access, correction or deletion where available. Eligibility and available requests depend on local law.

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